Shipping policy

Depending on your shipping address, the time it may take for your product to reach you may vary (usually 3-5 working days after receipt of shipping confirmation email).

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Once you have confirmed your order, it will not be possible to edit or cancel it.

Depending on your shipping address and the country from which the Products are shipped, extra fees ("Extra Fees") may be charged, including (but not limited to) tax and customs fees. You will be responsible for paying the Extra Fees, and you will not be entitled to a refund, discount or any other benefit as a result of any Extra Fees being incurred.

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, we will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

If carrier tracking indicates that a Product was lost in transit, may make a written claim for replacement of (or credit to the Member’s account for) the lost Product to arthurtv.shop@gmail.com. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to the investigation and sole discretion of Arthur TV.